FAQ
Q: How many days you need to install the equipment?
A: The standard installation period for equipment is 10-15 working days. For complex and large-scale equipment, the installation period will be confirmed separately based on site conditions.
Q: You have sales target finished amount requirement to the distributor?
A: Annual sales targets can be negotiated and customized based on local market conditions.
Q: Can I transfer the money to you then you pay to other supplier?
A: Our company is only responsible for collecting and settling payments for our own products and does not currently accept third-party payment processing.
Q: Can I delivery the goods from other supplier to your factory? Then load together?
A: We support processing with supplied materials; please send us your order details first.
Q: When will you leave your factory and to have your spring festival holidays?
A: During the Spring Festival, we will arrange a reasonable holiday, with production and inventory prepared in advance. Dedicated personnel will handle urgent business during the holiday to ensure uninterrupted order processing.
Q: Can the equipment be installed under hot weather?
A: The equipment has excellent high-temperature resistance and can be installed and operate stably in normal high-temperature outdoor environments.
Q: Can Your products be installed under the cold weather?
A: It supports installation and use in low-temperature environments. For extremely cold regions, we can provide suitable anti-freeze configuration solutions.
Q: Do You have office in shanghai or guangzhou that i can visit?
A: Currently, our main production base is located locally, with offices in Shanghai and Guangzhou for convenient customer service.
Q: Can you send your staff to install the equipment for us?
A: We can provide one-stop technical services including overseas on-site installation, commissioning, and training. Specific costs and itineraries can be discussed separately.
Q: Can I only buy some spare parts from you?
A: We support individual procurement of spare parts and maintain a stock of commonly used accessories for fast delivery.
Q: How long it takes you to provide the designing options for us?
A: After receiving your requirements and dimensions, we typically provide a complete customized design solution within 7-10 business days.
Q: What is your products standardization?
A: We manufacture strictly according to industry standards and production specifications, with comprehensive quality control throughout the process.
Q: Can you can design the equipment according to our size?
A: We support non-standard customization, tailoring equipment specifications and solutions to specific site dimensions and working conditions.
Q: How many years have your company made this kind of equipment?
A: Our factory has focused on the R&D and manufacturing of this type of equipment for many years, possessing mature production processes and extensive project experience.
Q: Which certificate do you have for your equipment?
A: Our products have relevant industry certifications, and we can provide a complete set of certificates and documentation as required for customs clearance.
Q: How many staffs do you have in your factory?
A: Our factory has 600 employees, a complete production team, and a technical R&D team, ensuring stable production capacity and guaranteeing the delivery of large-volume orders.
Q: Do you have any real project pictures of the equipment?
A: We can provide factory photos, real-life photos and videos of domestic and international projects for your reference.
Q: How far is your factory from the city hotel?
A: The factory is conveniently located near several hotels within a 10-minute drive, making travel and accommodation easy.
Q: How far is your factory from the airport?
A: It is conveniently located near the local airport, making it easy for visitors to come and inspect our facilities.
Q: How long it will take from guangzhou to your factory?
A: Guangzhou is easily accessible by high-speed rail and direct flight, with convenient transportation throughout. Please refer to the travel timetable for specific travel times.
Q: Where is your factory located?
A: Our factory is located in Jining, Shandong, with well-developed transportation and logistics, ensuring efficient and convenient delivery.
Q: Do you have detailed and professional installation manual?
A: Standard packaging includes professional installation manuals, operation instructions, and maintenance manuals in both Chinese and English, providing comprehensive documentation.
Q: If OEM is acceptable?
A: OEM/ODM customization services are supported; production can be customized according to your brand, logo, and appearance requirements.
Q: Do you provide sample? Free or charge?
A: Samples are available for reference; sample fees and shipping costs are calculated based on product specifications.
Q: What is your term of payment?
A: The standard payment method is a deposit plus the balance before shipment. Flexible payment methods can be negotiated for long-term clients.
Q: What is your MOQ?
A: There are no strict minimum order quantities for standard products; we support single-unit customization and bulk order production.
Q: Are you a trading company or a manufacturer?
A: We are a direct manufacturer, handling our own R&D, production, and sales, ensuring better cost performance and quality.
Q: How long is your delivery time?
A: Standard equipment is readily available and shipped quickly. Customized equipment has a production cycle of approximately 15-30 days, depending on the order schedule.
Q: How many production lines in your factory?
A: Our factory is equipped with multiple automated production lines, providing ample capacity to efficiently handle orders of all sizes.
